Cost (total cost of ownership)
Price is one of many factors influencing our buying decisions. We choose suppliers based on best value, including service, quality, innovation, process and/or technology expertise, management strength, financial stability, ease of doing business together, global capabilities, and more.
Collaboration
To solve the complex problems we face every day in today's challenging global marketplace, we must increasingly tap into the innovative talent and resources of both our customers and our suppliers.
Continuous Improvement
Today's solutions are not the answers to tomorrow's problems. We need our suppliers to deliver continuous innovation and improvement in products, services and processes to help us meet the changing needs of our customers.
Communication
Effective communication at all levels between West and our suppliers is critical to exploiting windows of opportunity in today's global marketplace and to satisfying our customers.
Character
We uphold an uncompromising level of integrity in all individual and group decisions and actions, whether internally with our customers or externally with our suppliers, following the principles set forth by the Institute of Supply Management.
Read the Principles
Principles and Standards of Ethical Supply Management Conduct (PDF)
